Refund and Cancellation policy

For orders fulfilled by us, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 14 days, beginning the day after the day on which you receive the product.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to either deduct the value of the free gift from your refund or refund process might not be approved. 

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Please note that we do not accept returns of personalized products. logistics team will initiate the return process through our courier service, we kindly ask you to cooperate with them in order to ensure a smooth collection of the products.

If your delivered item has any damages up on delivery, Kinldy ensure to send us a picture proof of the item/s condition within same day of delivery or else refund might not be proccessed.

Please click here to contact us and start your return process using our returns service. Please mention your order number, your registered email id nd reason for return. Your order number can be found within your account or in your invoice. 

For orders fulfilled by us, you will receive an email confirmation and regular email updates as your returns make their way back to us.

Your refund request will verified for eligibility once it has been delivered to our warehouse and we will get back to you with eligibility status confirmation within 3 working days of arriving back to us.

Refunds can take up to 2 weeks to show on your account; this is due to the time taken by some banks to process the payment.
For cash on delivery payment refund, You will be requested to provide us with your bank acount number throught Email with your authorization to process your refund.

Returning your order with non-faulty items is chargeable additional to your delivery charges.

Our return charges starting from AED 40 from UAE, KSA, Bahrain, Oman, Qatar, Kuwait.

Return charges will be adjusted to the refund amount to its original payment method. 

Kindly do not hesitate to contact our profisional customer service team, should you require any further verifictions by sending us an Email to .

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